Refund policy

Return Policy
We understand that sometimes a product may not meet your expectations. Therefore, we offer a 30-day return policy for items that are in their original condition and packaging. If you are not satisfied with your purchase, you may return it within 30 days from the date of delivery.

Damaged Products
If you receive a product that is damaged, please contact us within 30 days of delivery. To assist you promptly, we require the following:

• Clear photos of the damaged product
• Images of the packaging in which the product was received
• Your customer information (name, order number, and contact details)

Our team will review the evidence and determine the appropriate course of action, which may include a replacement or other resolution.

How to Initiate a Return
To initiate a return, please contact us at support@ascendarcade.com with the required details. Once your return is approved, we will provide instructions on how to return the product. Please note that return shipping costs are the responsibility of the customer unless the product is defective or damaged.